If you think Scanguard is either wrongfully detecting a file or missing a suspicious file simply enter the details below and we will have it reviewed for you.
If the file that you submit contains new malware which is currently unknown to us, the definition will be added to our anti-malware database. We will then be able to detect and if possible, remove it.
If you think our scan has wrongfully detected a clean file by mistake please ensure you select ‘Submit False Positive’ from the options available above. After review if we agree that the flag is incorrect we will update our definitions.
Note: Please ensure you select the correct option when submitting the files as they need to uploaded separately
To help you stay protected and have a completely uninterrupted service, at the end of each subscription period we will auto-renew your subscription for another term (until you cancel) by charging your payment method on file the undiscounted standard subscription price. Don’t want to auto-renew? You can speak to our 24/7 support team to assist with switching this off.
Scanguard often offers promotions and special introductory offers to new customers during their initial term. These special offers are promotional prices that are available to new customers only and are valid for the initial term only. Upon renewal, you will be billed at the regular rates. Paying customers can manage active subscriptions within the dashboard billing tab
The pricing shown for the antivirus protection plan excludes VAT (value-added tax), in some countries this is also known as GST (goods and services tax).
The rate applied for your location is charged at 0% and will be added to your total amount paid.
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If your issue can't wait, you can also call us on 833 201 8682
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We're so confident that you won't want to leave Scanguard, we'll give you your money back if you do - No questions asked! During the first 30 days, if you decide Scanguard isn't for you, we'll refund your subscription fees in full.
Your satisfaction is our top priority, and we're so confident that you'll be pleased with our services:
Still, in the event that your decide Scanguard isn't for you, we think you should get your money back.
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