We take repletion in keeping the most up to date database of viruses and dangerous websites. User findings are a very important part of us maintaining an accurate database.
If a website submitted through this page is found to be hosting malware or contains phishing attempts, we will block it within our Web Shield service. After doing so, our users will be protected from accidentally visiting the website.
If a website has been blocked by Web Shield by mistake, and does not contain malware or phishing attempts, we will review the submission and if we agree, it will be removed from our definitions database.
If a file has wrongfully been detected during an Antivirus scan, this is called a false-positive. By submitting a false-positive we review the file, and if we agree that the flag is incorrect we update our definition database.
If a file submitted through this page contains new malware which is currently unknown to us, a definition will be added to our databases. After doing so, our Antivirus will block, detect and if possible remove it in future Antivirus scans.
Scanguard often offers promotions and special introductory offers to new customers during their initial term. These special offers are promotional prices that are available to new customers only and are valid for the initial term only. Upon renewal, you will be billed at the regular rates. Paying customers can manage active subscriptions within the dashboard billing tab
The pricing shown for the antivirus protection plan excludes VAT (value-added tax), in some countries this is also known as GST (goods and services tax).
The rate applied for your location is charged at 0% and will be added to your total amount paid.
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